FAQ
Q: Does delivery have transit insurance?
Yes, all deliveries come with free transit insurance. If there’s damage, we will dispatch a replacement straight away within 48 hours.
Q: Can I change my mind with the purchase?
Yes, we offer 14 days unconditional money back guarantee & free return. You will receive your refund of the item including your delivery cost back to you.
Q: Can the item be picked up?
Yes, you can pick up your item at our Wetherill Park NSW warehouse. Our warehouse guys can help you load into your vehicle.
Q: Do I have to be at home for delivery?
No, upon your request we can request the driver to leave it at the front door or anywhere that is safe around the house.
Q: Can I exchange my item?
Yes, as all purchases come with 100% satisfaction guarantee for your peace of mind.
Q: How do I calculate delivery cost?
On the product page, enter your postcode then click on the “Calculate”.
Q: How is the quality of the wooden dog kennel & dog bed?
We offer one of the best quality dog kennels & dog beds on the market. The quality is the same or better than what you’ll get at the high end retail shop but at a fraction of the cost.
Q: Where is the item dispatched from?
All items are dispatched from our two warehouses in Wetherill Park NSW.
Q: Do you post to PO box address?
We don't deliver to PO box address.
Q: Do you deliver on the weekend?
We do not deliver on the weekend as the courier companies don't normally deliver on the weekend.
Q: The item is dispatched 1-2 days, does it mean I will get it within 1-2 days?
No, it means that we will have your item onto the truck within 1-2 days. Although we do our best to have it onto the truck fast, it is up to the courier companies to deliver according to their estimated scheduled time. We deliver anywhere within Australia and some states may take longer than others.
Q: How come I didn't receive my email order confirmation?
Please make sure that you provide us with the correct email address (as with some cases our customer mistyped it). Also in some cases, it goes into the Spam box, so please check it there first. Otherwise please contact us.
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